Going crazy trying to decide what CRM package to get?  I receive a lot of calls based on this subject.  One of the quick ways to decide is based on user count.  If you only have 2-3 users, then you cannot beat ACT’s price point and functionality.  If you have a lot of unique requirements and at least 10 users (in my opinion), then Saleslogix is the way to go, as it can be customized for almost any need (and can also be used on a mobile device and on the web).  If you are determined to get a hosted solution, then sagecrm.com or salesforce.com should be the choice, as both options provide support and maintenance built into the monthly user fee.  If you want a PC-based solution, then based on user count, SQL requirements,  process flow, and customizations needed, the choice should be between ACT (low user counts) and Saleslogix (SQL, high user counts, customizations needed).  SageCRM also offers a PC-based solution and it is only web-based, which offers some nice flexibility.

When choosing a CRM package from Sage, I am often asked which one is best. It is not an easy decision. If your decision is based on price, then ACT of course wins every time. If your decision is based on workflow, then Saleslogix is the best choice hands down. And if you truly want a hosted, web-based solution, then sagecrm.com is a great fit. There is a great link called “Choosing a CRM Solution” that I recommend as important reading.

The new ACT Link works great and is very streamlined. The data that the user sees from MAS 90 includes very important accounting data and sales history, which previously could not be viewed. The only downside is that it is very quirky with the installation. The link gets installed on each workstation (only at the server if you want to use ACT from the server).